Stakeholder Circle in the ‘cloud’

May 27, 2012

The Stakeholder Circle® methodology and tools have been in use for several years. However, many potential business users found accessing the system difficult, with company policies preventing the installation of the necessary software.

By moving to ‘the cloud’ and transitioning to a standard Microsoft operating environment these issues should be in the past. Anyone on any computer platform can access the tool running on our secure servers and larger corporations can elect to install the system on their own intranets. The flexibility of ‘the cloud’ has also allowed us to offer an increased range of options to suite organisations of all sizes.

As part of the overall system upgrade, we have also enhanced our websites:

  • Our Stakeholder Relationship Management website has been overhauled and is being progressively developed into the world’s leading resource for stakeholder management information. See:
  • The Stakeholder Circle website has been simplified and now focuses on the Stakeholder Circle® tools, methodology and a comprehensive help system, see:

We have set up a separate server to allow interested people to try out the new ‘cloud’ version of the Stakeholder Circle® register on-line at and your access information will be emailed to you within a few minutes.

Governance from the perspective of Systems Theory

May 1, 2012

A brief overview of Systems Theory

Systems theory is the study of systems in general, with the goal of elucidating principles that can be applied to all types of systems at all nesting levels. The basic concept is that any organised group constitutes a system, which is composed of regularly interacting or interrelating groups of activities or people performing activities. (For more on systems thinking see: WP1044, Systems Thinking)

Any single system consists of sub-systems and is itself part of a higher level system. The system being discussed or examined cannot function without its constituent sub-systems and its behaviours and outputs influence the higher level systems. These concepts are closely aligned with the ideas in Complexity Theory (see: A Simple View of ‘Complexity’ in Project Management)

Organisational Governance from a Systems Theory perspective

Organisational governance or to be more precise but explicit the governance of the organisation (ie, the governance of the corporation), is the explicit and exclusive responsibility of the Board of Directors in commercial organisation and their equivalent in other types of organisation (the Board). Organisational governance does not come in different types; it is a single system, the responsibility of a single entity, the Board. But this system relies on sub-systems to be effective. A framework focused on project management is suggested below, there are of course many other sub-systems:

Taking each system in turn:

  • The Governance System is responsible for setting strategy and ensuring resources are used effectively (for more on this see: WP1033 – Corporate Governance). To achieve this, it is heavily reliant on the organisation’s management system and additionally, the Board may have some involvement in the management processes (eg, approving very large projects).
  • The Management System manages the entire organisation within, and supporting the governance framework. Executive management are responsible for creating an organisation capable of achieving the objectives defined by the governance system and also capable of providing assurances to the governance system that resources of all types are being effectively and ethically used. Middle and front line managers are responsible for implementing the work.
  • The Project Delivery System is a sub-set of the overall management system, this specialised area of management is responsible for all aspects of the ‘management of project management’ as described in our White Paper: Project Delivery Capability.
  • And naturally, a core component of the Project Delivery System are the individual Project Management Systems (and Program Management Systems), each system responsible for creating the ‘deliverables’ the project or program was initiated to ‘deliver’, for the organisation’s management to make effective use of, and generate value.
  • Specialist sub-systems such as a Project Control Board (PCB) operate within this overall structure to fulfil specific purposes.

Our previous post, Management -v- Governance  described the functions of the three key levels of management, The Board, Executive Management and Middle / Front Line Management (or General Management); whilst these three levels of ‘management’ have quite distinctly different roles and responsibilities, in a well governed and well managed organisation each ‘system’ is integral to and supports the objectives of the higher system.

However, in dysfunctional organisations, the different responsibilities become merged or blurred to the detriment of all. Possibly one of the key reasons middle managers working in IT and Project Management feel they are involved in ‘governance’ is the simple fact that the Board responsible for the governance of the organisation has failed in its responsibility to provide effective governance to the IT and Project Management functions, and the middle management level is trying to fill the void? More on this in my next post!