August 26, 2011
Advising Upwards: A Framework for Understanding and Engaging Senior Management Stakeholders, has been published by Gower Publishing Ltd. The principal focus of this book is on perspectives that will contribute towards an understanding of the critical survival skill of engaging senior managers, and of ‘helping them help you’.
Through contributions from researchers and practitioners in related fields the book provides diverse perspectives on the changing world of management and stakeholder relationship management through considerations of culture, group and individual behaviour, organisational management theory and other related subjects. The book defines the fundamental processes and practices needed to support individuals in building and maintain upwards relationships with your important stakeholders.
We have negotiated a special promotional price of $99 for Australian readers (including delivery), for purchasing options see: http://www.mosaicprojects.com.au/Book_Sales.html#Adv_Up
In other countries visit the Gower on-line catalogue or Amazon.
August 11, 2011
I am on my way to the Academy of Management 2011 Annual Meeting in San Antonio, Texas. The focus of my presentation is based on the philosophy of the Quality movement: quality is free! I am developing a line of argument that advocates a proper investment in stakeholder relationship management is more than balanced by the reduction in the failure dollars needed to fix the issues caused by poor stakeholder relationship management.
The cost of implementing effective quality and safety procedures is visible and accepted by management, but the result of effective processes is to make the cost of the failures these processes avoided invisible. You cannot measure what did not happen!
At the moment, measuring the cost of failed stakeholder management processes is relatively simple; several examples are discussed in the paper. However, management remain reluctant to invest in the solution to achieve similar outcomes to quality and safety. The challenge is cultural.
To read more on this emerging concept, see: http://www.mosaicprojects.com.au/Resources_Papers_142.html